Heartland Restaurant Caller ID

 With our second Dominic’s Deli location on the way, we started looking into new point of sales systems. We scheduled a Heartland Restaurant demo with Ryan from JCR. He worked very hard to ensure that all the back end information from our menu was input and that it functioned the way we wanted and that it would make the job of our employees much easier compared to the current system we were using. Heartland Restaurant is working great for us! We were nervous about the switch, but the transition was much smoother than we expected. Josh was at our restaurant the day we switched, and was very knowledgeable and definitely very helpful with making our first day go smoothly. So far, we really like the capabilities this systems has for our call in orders and our delivery orders. It is so easy to make changes and updates to the system and the BOH Admin site is fantastic. We are able to look at and run reports that will help boost our revenue and profits. We can’t wait to get our next store open and put Heartland Restaurant there too! 

When a call comes in, the Caller ID feature pulls up the phone number of the person calling in as well as the customer profile associated with that phone number.

Employees can enhance the customer experience by not having to ask the caller for their phone number and can greet repeat customer's by name, while errors are reduced by not having to take the time to correctly hand key in the phone number every time.

This saves valuable time during the orderign process. The less time on the phone per customer, the more likely your other customers calls will be answered instead of loosing their business due to long wait times.

Many of your customers are loyal customers that routinely call in to place repeat orders for their favorite items.

The Heartland Restaurant POS app automatically saves your customer's previous orders and displays their order history list by order date.

This allows your employees to enhance the caller's experience by greeting them as a repeat customer and asking if they would like to repeat any of their previous orders.

With one touch orders can be quickly repeated, including all of the previouis special request and modifications, so they get it right every time.