The Only Table Management Solution That Accurately
Quotes Wait Times Using AccuQuote™ Technology

Add a party to the wait list using the Greetings window.

 You can immediately indicate the party size and preferences, plus provide an accurate wait time quote . . .

Manage The Wait List

• Automate the wait list.
  When the greeter enters the customer's name and pager number into the computer wait list, ProHost immediately passes the information to the hostess stand. Wait times are accurate because they're based on the status of the dining room, the actual speed of service, and the number of names already on the wait list. Guests appreciate fact-based estimates instead of guesswork.
   
• Display waiting party names.
  Through use of a monitor, you can display the ProHost wait list to let the guests see their status. Displaying the wait list assures your guests that the wait process is fair and reduces the "How much longer" questions that tie up your hostess.
   
• Pass names automatically from the greeter to the hostess.
  Pass names and pager numbers automatically from the greeter to the hostess. Eliminate paper passing, reducing the time required to manage the wait list. Let your greeter and hostess spend time talking with customers, not each other.
   
• Notify the hostess when a guest has waited too long.
  When a waiting guest is approaching or has exceeded the quoted waiting time (by a predefined amount of time), ProHost can automatically make the party name to start flashing on the wait list.  This feature can help increase customer satisfaction when personally attended to in this circumstance.

• With Table Scout, our wireless RF hand held device, as soon as a table becomes dirty or clean, you can immediately transmit that table status to ProHost to turn tables faster

• ProHost can also work with a wireless Windows CE device running ProHost Mobile

• Tables can also be marked as dirty or clean with our POS interface if you are using Aloha, InfoGenesis, Micros 8700, Micros 9700 or DOS HSI

• When greeting guests while on a wait, ProHost will ask for the pager number given to the guest
   

• As soon as a table is marked  clean by either a wireless hand held device or from any POS terminal, that table will begin blinking on ProHost to be seated
   

• ProHost will pull the correct guest from the wait list and begin to page them
   

• Your guest's name will begin to blink on the clean table for fast seating when they approach the hostess with their pager.

Select The Right Table

Available

• Block tables for large parties.

Automatically notify the hostess that a large party or reservation requires tables to be blocked for seating. Block occupied tables to prevent being seated by other parties as they open up for seating. Display table occupied times in order to make the best decision. Reduce large party errors and time required for management by the hostess.

• Notify the hostess immediately of open tables.

Eliminate time required for table checks by seaters, increasing time to seat guests. Eliminate the time required for the seaters to communicate open tables to the hostess, giving more time with guests to seaters and the job of seating guests to the hostess. Multiple options are available for open table notification.

• Match a waiting party with an open table automatically.

Eliminate the time required to pick a party with the right size and smoking preference from the paper list to seat at an open table. ProHost automatically selects the best party from the wait list, maximizing seat utilization, and notifies the hostess with flashing table numbers. This allows more time for the hostess to concentrate on greeting and seating guests.

• View multiple areas in the restaurant.

You can segment your restaurant into areas. For example, if you have a patio, or upstairs, or a private dining room, you can separate the areas. You can have multiple terminals running simultaneously on different floors, separate entrances, and different restaurants in the same facility, etc.

• Know immediately when the party receives their check.

ProHost32 is interfaced to Aloha POS, InfoGenesis, Micros 3700, 8700, 9700 and the DOS version of HSI. 

The interface offers the following features:

• When a guest check opens on the POS, it occupies a table in ProHost
• When the guest check is printed, the seated icon turns to the blue printed icon
• When the guest check is cashed out, the seated icon turns to the green icon
• From the POS you can clear, bus, or close a table

Features

• Customized color floor plan display
• Immediate table status information
• Occupied time displayed on table
• Automated table selection with server rotation
• Large party seating management
• Multiple server lists with simple table assignment
• Server assignment display on
• Wait list management
• Same-day reservations or integrate to RSViP for advanced reservations
• Call-ahead guest management
• Accurate wait time quotes
• Waiting guest paging on pagers or message centers
• Seated guest list
• Automated manager paging messages
• Color specials advertising
• Table clearing from each table or bus station
• POS integration
• Operations data capture and reporting
• Easy setup and modification

Benefits

• Better guest service to create repeat business
• Reduced customer walkouts
• Better staff organization and communications
• Elimination of table checks
• Automatic server rotation eliminates station overload
• Increased productivity of staff and reduction of staff turnover
• Management information at your fingertips
• Increased table turns and seat utilization for greater profitability

Brochures

Click here for an electronic brochure. ProHost Brochure

The brochure is in Adobe's Portable Document Format (PDF) and can be locally viewed and printed using Adobe's Acrobat Reader. Several versions of the viewer are available from Adobe's web site.