Warranty and DOA

While we can't guarantee that every product we ship arrives in perfect condition, we can make sure problems are handled quickly and painlessly.

In most cases, warranty situations are handled by the manufacturer.  (To find out warranty policies for individual manufacturers, please see the charts on manufacturer's warranties).  JCR Systems provides no warranty other than the warranty offered by the manufacturer on the product.

If a product arrives Dead On Arrival (DOA), fill out our RMA Request form.  If this is a defective item, a technician may call you upon submitting the RMA form.  DOA Policies vary from manufacturer to manufacturer.  Please see manufacturer's warranties for manufacturer DOA policies.  In most cases, a Return Material Authorization (RMA) will be issued and a replacement product will be sent to you.  To speed the process along, please have the following information ready:

- Your Company Name
- Invoice Number
- Product Model
- Serial Number
- Part Number
- Nature of Problem

Please note that RMA numbers are only valid for thirty (30) days, and all products received without an RMA number will be returned to you unopened.

Shipping

When returning product to JCR Systems, ship to:

JCR Systems
4936 Lenoir Avenue
Jacksonville, FL  32216
RMA # __________

Returns

Please help us serve you better by following these steps when returning merchandise:

• Use the original manufacturer's packaging.  (We recommend double boxing all returns to help eliminate restocking fees and to keep the product in "like new" condition.)

• Make sure your returns are complete with all manuals, cables, warranty cards and static bags (just as you received it).

• Please do not write on the box.  (We charge a 10% restocking fee if the box is not returned in resalable condition.)

• Please reference your RMA number clearly on the shipping label.

• Remember that you are responsible for freight when returning products.

JCR Systems charges a fee for all items missing from returns.  We also reserve the right to charge up to a 25% restocking fee on returned products to cover the cost of receiving, shipping and repackaging the product.

If you're a credit customer, we'll send your replacement products (freight free via ground delivery) after we've issued you an RMA number and after we receive your return.  We will then credit your account when we receive your return.

If you're a C.O.D. or credit card customer, we'll send your replacement products as soon as we receive your defective or incorrect products.  Or, if you wish, we'll immediately send replacement products C.O.D. or charge them to your credit card, then issue a refund or credit your card when we receive your return.

*See our complete, up-to-date, list of manufacturer's warranties.