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Summary of Manufacturer's Warranty/DOA Information

Company Manufacturer Warranty/DOA
American Power Conversion 2 year warranty.  DOA - 30 days from invoice date.
Axiohm 1 year warranty.  DOA - 30 days from invoice date.
Cherry Electrical Products 1 year from invoice date.  DOA - 30 days from invoice date.
Citizen 1 - 2 years warranty depending upon model.  DOA - 30 days from invoice date.
Cognitive 2 year warranty on printers except Blazers.  90 day warranty on Blazer printers.  DOA - 30 days from invoice date.
CyberCash 1 year warranty on hardware and media.  DOA - 30 days from invoice.
Datamax 1 year warranty on printers.  Print head warranty is 1 year or 1,000,000 linear inches of printing, whichever comes first.  DOA 30 days from invoice date.
Elo Touch Systems Call for warranty.  DOA - 30 days from invoice date.
Eltron Card Printers 1 year warranty on parts and labor for printers. 90 days on all print heads.  DOA - 30 days from invoice date.
Eltron Label Printers 1 year warranty.  DOA - 30 days from invoice date.
Epson America 1 year warranty.  DOA - 30 days from invoice date.
IBM Point of Sale 4694/4695/4610/4800 - 1 year warranty - on-site by IBM.  DOA - IBM on-site service.  SureOne/4614 - 1 year warranty - depot service.  DOA - 30 days.
ID Tech 1 year warranty from invoice date.  DOA - 30 days from invoice date.
Intermec Technologies Corp. 1 year warranty.  (3 year warranty on Sabre Scanners, 30 days on software.)  DOA - 30 days from invoice date.
Ithaca Peripherals 1-2 years warranty depending on model.  DOA - 30 days from invoice date.
Javelin Systems inc. 1 year warranty.  DOA - 30 days from invoice date.
Loftware 90 day replacement policy from invoice date for Distribution Media, manuals and Licenses.  Key warranty policy: Nonfunctioning keys will be replaced free of charge for one year from the invoice date.  Beyond one year or for broken, lost or stolen keys, call.
Logic Controls 1 year warranty on all products.  DOA - 30 days from invoice date.
Mag-Tek 1 year warranty on MICR, Wedge and RS232 readers.  90 day warranty on TTL readers.  DOA - 10 days from invoice date.
Metrologic 24 month warranty from date of manufacture.  DOA - 14 days from invoice date.
Micro Touch 5 year warranty on sensor and touch controller; 2 year warranty on monitor.  DOA - 30 days from invoice date.
MMF Cash Drawer 2 year warranty.  DOA - 30 days from invoice date.
Monarch marking Systems All Printers have a one year depot level warranty. Print heads for 9800 and 9400 Series: 1 million inches prorated. Print heads for Pathfinder, Rascal and Renegade: 1 year.  DOA - 30 days from invoice date.
Opticon 5 year warranty except laser products.  Laser products have a 2 year warranty.  DOA - 30 days from invoice date.
Percon 5 year warranty on decoders.  1 year warranty on other hardware.  Support on software for the resolution of one incident.  DOA - 30 days from invoice date.
PowerVar 5 year warranty on conditioners.  2 year warranty on UPS (including battery).  DOA - Call.
Preh 1 year warranty on parts and labor.  DOA - Call.
PSC 24 month warranty on standard and HP products, 30 months on IP products, 18 months on QuickScan products.  DOA - 15 days from invoice date.
Psion 1 year warranty.  DOA - 30 days from invoice date
RJS 1 year warranty.  DOA - 30 days from invoice date.
Sato 1 year warranty on printers, 1 year or 500,000 linear inches on print heads whichever comes first.  DOA - 30 days from invoice date.
Stealth Touch - Pioneer 1 year warranty on parts and labor.  DOA - 30 days from invoice date.
StrandWare 30 day money back guarantee.  DOA - 90 day replacement policy.
Symbol Technologies 90 day warranty on Data wands, 18 months on LS1000 series, 24 months on LS2100, LS4000 series, 9 months on Palm Terminals.  All other products have a one year warranty.  DOA - 15 days from invoice date.
Teklynx (Graftek) 30 day warranty.  DOA - 30 days from invoice date.
Unitech 1 year from date shipped to Reseller.  DOA - 30 days from invoice date.
Viewmagic 1 year warranty.  DOA - 15 days from invoice date.
Wasp Bar Code Products DOA - 30 days from invoice date.
Zebra Technologies 6 month warranty print heads.  1 year warranty on printers. DOA - 30 days from invoice date.


*Subject to change

 

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