Heartland Restaurant Waitlist

As soon as your guests are greeted and added to the Waitlist, you can enable automatic text messaging to the guest suggesting them to download the Heartland Guest App as they wait for their table.

If you have Loyalty enabled, this can encourage new guests to become repeat customers and start earning loyalty rewards. Your loyalty customers use the Heartland Guest App to track their Order History and Loyalty Rewards.

If you have 'Scan to Pay' enabled, this will allow your guests to pay their tab when they are ready which further enhances the guest experience and helps to turn more tables.

Managing your waitlist while your restaurant is busy has never been easier!

With an intuitive color interface, the host staff knows the status of every table and how long each party has been waiting.

As soon as a table becomes available, host staff can quickly indentify which party size to text from the waitlist. This helps gain the best seating utilization while reducing empty table idle time so your guests get seated faster.

As speed of service is increased, so are table turns, customer satisfaction, and your profits.

Many of your customers are loyal customers that dine in routinely or call in to place repeat orders for their favorite items.

Heartland Restaurant automatically saves your customer's orders when a phone number is attached, and at the touch of a button can display their order history.

This allows your staff to enhance the guest experience by greeting them as a repeat customer and asking if they would like to repeat any of their previous orders or favorite items.

With one touch orders are quickly repeated, including those special request and modifications, so they get it right every time.

As previously noted, when guests are put on the Waitlist, they can automatically receive a text with a link to download the Heartland Guest App.

With 'Scan to Pay' enabled, your guests can use the Heartland Guest App to pay their tab when they are ready. As soon as guests pay their tab from their phone, the ticket status and color indicator is immediately updated in the Heartland Restaurant POS App so staff is immediately aware the ticket has been paid.

This further enhances the guest experience and helps to turn more tables.