for Counter Service
Managing Your Restaurant Made Easier
POS for counter service and fast casual operators must be powerful, intuitive, and reliable. Cashiers must be able to quickly navigate complex menus while providing top-tier service to demanding guests.
Heartland Restaurant Cloud-Managed Platform Suite for Counter Service and Fast Casual operations provides powerful features and the flexibility needed for your restaurant using the best technology available today.
Heartland Restaurant Makes
Counter Service Operations Easier
With our second Dominic’s Deli location on the way, we started looking into new point of sales systems. We scheduled a Heartland Restaurant demo with Ryan from JCR. He worked very hard to ensure that all the back end information from our menu was input and that it functioned the way we wanted and that it would make the job of our employees much easier compared to the current system we were using. Heartland Restaurant is working great for us! We were nervous about the switch, but the transition was much smoother than we expected. Josh was at our restaurant the day we switched, and was very knowledgeable and definitely very helpful with making our first day go smoothly. So far, we really like the capabilities this systems has for our call in orders and our delivery orders. It is so easy to make changes and updates to the system and the BOH Admin site is fantastic. We are able to look at and run reports that will help boost our revenue and profits. We can’t wait to get our next store open and put Heartland Restaurant there too!
– Deserie & Pete Tavolacci, Owners - Dominic's Deli - Palm Coast Florida | www.dominicsdeli.com
Smoothie Squad uses JCR Systems POS. We love our new Heartland Restaurant Cloud based management system because the staff are always very helpful with any questions that any of our staff has at anytime. Tim was there during the setup and continues to assist me whenever I have any questions. It is awesome that there is an online ordering site available, as well as the loyalty program which our customers love.
– Dene' Hambrick - Smoothie Squad - Winter Haven Florida | www.smoothie-squad.com
Only One Database to Maintain
From Point of Sale, to Mobile App Ordering, to Online Ordering, to Kiosk Ordering, the Heartland Restaurant Suite eliminates the complexity of maintaining Multi-Revenue centers so your menu items only need to be added into the system one time.
Add in a new Menu Item or change a Price Anywhere, Anytime, from Any Device and it's instantly everywhere you need it to be. Say goodbye to refreshing data on legacy pos systems causing the system to go down while everyone waits for the terminals to re-boot.
No additional modules are needed to setup, configure, and maintain. No fileservers are required which are single point of failures other pos systems are limited to.
Cloud Management & Reporting
For Single Store and Multi-Store operators.
The analytics you need to better manage your restaurant with access to your data anytime, anywhere, with our easy-to-use, cloud based, mobile responsive website. With any computer, tablet device, or smartphone, you can access deep insight into your restaurant’s financial and operational performance.
Happy Staff with Failsafe Redundancy
Running your establishment with cloud technology is easy and less expensive while ensuring your business data is continuously synced to the cloud. You can manage your system from virtually anywhere, on any device.
In the event the internet is down, Heartland Restaurant POS continues to operate and uses the Local Area Network (LAN) to sync tickets to all devices. It doesn't suddenly shrink down to a glorified calculater like other cloud systems, which could lower staff moral when the guest experience is negatively impacted.
Staff can access their tickets from any pos station, can take and send orders to the kitchen, process credit cards offline, take cash payments, and print customer receipts. Once the internet is back up, all transactional data is automatically updated and synced to the cloud.
Reliable & Affordable iPad Platform
Consumer reports states Apple “has the most reliable devices”. iPads are solidly built, perform well, offer the best combination of speed & price, run a reliable & easy to use operating system, and come with the best support of any brand.
Built-In Labor Scheduling and Time Keeping
Our robust time keeping and employee management tool provides an employee time clock integration built right into the Heartland Restaurant POS System. Employees can clock in and out for shifts from within the app with a photo taken for proof of authenticity. Administrators can access employee Time & Attendance reports and manually edit shifts from the the POS or the backend management website.
Use the clock-in messages feature to communicate with staff when they are clocking in for their shift. Multiple messages can be set up at one time and staff will be required to acknowledge messages immediately after selecting clock in. Messages can appear to all staff, to a specific group of staff by job code, or to a specific individual.
Labor Scheduling allows to enforce employee schedules by preventing employees from clocking in on the POS before their scheduled shift.
Cashier Ordering & Customer Display
The Guest Customer Display App is built-in and included at no additional cost and works in tandem with the POS App in real-time, showing guests a customer friendly version of what their cashier is doing. When a guest orders a meal, the display will show each item ordered with any additions or changes requested. The display also shows a running subtotal of the meal’s cost.
One of the biggest benefits to the Guest Facing Customer Display is an increase in order accuracy. Customers see their order as it is added into the system and can make changes if any items are incorrect before the order is sent to the kitchen.
Once the order is complete, the guest interacts directly with the display to select a tip amount and sign the credit card receipt. Your guest then has the option of choosing to email, print or decline a receipt.
QR Code Ordering & Payment
Easy as 1-2-3
Times can be challenging in maintaining staff employment status. With Heartland Restaurant POS, when there's limited availabilty to staff during shifts, your guests can still order and pay for their favorite items, which are sent directly to the POS system, kitchen printers and/or Kitchen Displays. The table number is embedded into the QR Code.
It's quick and easy:
Your customers will be pleased with faster service, and you will turn more tables throughout the day, all while decreasing your labor costs.
Skip the Line Ordering
Part of the Free Heartland Guest Mobile App
Let counter service guests place their order from their phone in 15 seconds! The Heartland Guest engagement mobile app uses iBeacon technology to alert guests when they enter a participating restaurant, inviting them to skip the line.
App users can create an order from scratch, or better yet, reorder a previous order with just four touches! Skip the Line orders are instantaneously injected into the HRPOS system and sent to the kitchen for preparation.
Deter customers from walking away from long lines
With Heartland Restaurant POS (HRPOS), your staff can input orders from customers waiting in line, accept payment if required, and send orders directly to the kitchen, using iPad Hand Helds.
Your customers will be pleased with faster service and since it's running the exact same pos app as the servers, bartenders, and cashiers use, your staff won't require additional training.
Decrease paper costs by processing transactions directly on the iPad with signature capture, suggested tip amounts if needed, and email receipt.
Kiosk Self Ordering
Drive more revenue while your customers order the way they like it!
You don’t have to be a large, national chain to be able to afford the benefits of kiosk ordering. The Heartland Restaurant Self-Order Kiosk app can be loaded onto stationary iPads anywhere in the restaurant. The deceptively simple kiosk software prompts customers through the ordering process and accepts credit card payments for orders. Customers using Self-Order Kiosk can bypass counter lines for faster, more accurate order entry.
Online and Mobile App Ordering
Built-In and Included at No Additional Cost
Attract new customers and increase repeat business with Heartland Restaurant Online Ordering. Our fully-integrated solution for accepting online orders directly on your POS gives your customers the ability to order from anywhere with a user-friendly interface styled to fit your brand.
Setup in Minutes, not days, weeks or Months!
Drive-Thru Order Confirmation Display
The order confirmation app is built-in and included at no additional cost and works in tandem with the Drive Thru POS App in real-time, showing guests a customer friendly version of what the drive thru order taking is ringing up. The drive thru order confirmation display will show each item ordered with any additions or changes requested. The display also shows a running total.
One of the biggest benefits to the order confirmation display is an increase in order accuracy. Customers see their order as it is added into the system and can request changes if any items are incorrect before the order is sent to the kitchen.
Once the order is confirmed, by simply providing a phone number to the order taker, a Text to Pay link can be sent via SMS allowing the customer to pay for the order while waiting to get to the window. When they arrive at the window, the cashier can quickly confirm the order is paid in full. This not only helps to reduce long lines in the drive thru, it significantly increase speed of service and further enhances the guest experience to help drive repeat business.
Easy to Use, Intuitive POS Interface
iBeacon enabled Guest Engagement
Item Stock Counts
Keep track of Guest Order History
EMV Chip Card Bar Tabs
EMV Chip Card Offline Store and Foward
Fast Ordering with Two-Tap-Tickets
Fast Cash button
Quick Menu Item Lookup
86 Items and Modifiers
Unlimited Menu Item Modification
Enforced Modifier Choices
Advanced Check Splitting
Track Covers, Seats, Courses, Rush & Hold
Timed Item Hold and Automatic Delayed Send
Order-up Text Messaging to Guests
Tip Out Rules for Tip Pools
Ticket History Audit
Credit Card Surcharging
Kitchen Display App
Built-In to the core Heartland Restaurant Platform Suite, the KDS App is included at No Additional Cost, allowing as many KDS Stations as you need.
With KDS, orders are automatically sent to Production Stations in the kitchen. When changes occur, HR KDS immediately updates and inserts changes into the order, increasing the speed of service.
Choose from a variety of settings to fit your needs. Select 1 or 2 rows or site to order size for viewing, change the font size, recall sold orders, and more.
When communication and speed of service are paramount, HR KDS can make your kitchen more efficient.
Send 'Order Ready' Texts to Guests
Text messages can be sent to your waiting guests when their order is ready when the oder is bumbed in the Kitchen Display System (KDS) app or by staff with the POS app.
This can be very usefull in fast casual or counter service environments when speed of service plays a key part in enhancing the guest experience.
Built-In to the Core POS App and Included at No Additional Cost
Heartland Restaurant POS allows you to easily manage your restaurant’s delivery operations with our Delivery Dispatch system. Delivery Dispatch makes it easy to assign delivery orders to your drivers and provide them with turn-by-turn directions right from your POS terminal.
If your restaurant experiences a high volume of delivery orders, then Heartland Restaurant's built-in Delivery Dispatch is right for you!
Caller ID for Takeout & Delivery
Track calls and discover which returning customer is calling with caller ID
Connect your phone system to Heartland Restaurant's POS Customer Database to know who is calling your restaurant to place an order.
When a call comes in, your POS device will automatically pull up the customer profile associated with the phone number. Save time by quickly choosing items from the customer’s order history and using saved address information for deliveries.
Send 'Text to Pay' to Guests
Convenient way to pay for call ahead orders without giving sensitive credit card numbers over the phone
Order Takers can text links to customers to pay quickly, easily and securely via smartphone. No app, download, or guest log in is required.
Once the phone number is added to the ticket, press the [SMS] button and the customer immediately receives a text message with a link to pay their ticket.
Guests can pay by ApplePay or Credit Card and even add a tip if enabled. Upon completion of payment, the ticket is immediatly marked paid in the POS app.
3rd Party Delivery Integration
Orders from online portals have become a significant part of a restaurant's revenue, but it can be a challenge and open additional revenue streams from all of the delivery service providers.
If you close the doors to some or all of the delivery service providers, you could be loosing repeat business with your loyal customers.
Heartland Restaurant's API can integrate to most every provider including: GrubHub, Ubereats, Doordash, bite squad, EAT24, Postmates, Caviar, 9Fold, Freshbytes, joyup, RITUAL, SLICE, Brandibble, EatStreet, MunchAdo, ChowNow, delivery.com, ORDERUP, foodora, sharebite, waiter.com, Snackpass, allset, ehungry, Ordering, HungryBuffs.com, lodel, serve.io, orders2.me, Deliver Logic, and vroomservicenow.com.
Accept gift cards directly through your POS System.
Heartland Restaurant supports a variety of gift card systems. The POS App allows staff to load gift cards, accept them for payments, and perform balance inquires without any separate hardware. Supports both single store and multi-store operators.
EMV Chip Payment Processing
NFC technology works with Apple Pay, Google Wallet, and other mobile wallet programs.
Heartland Restaurant POS uses payment terminals with a built-in pin pad. They offer EMV, NFC/contactless, and MSR and are PCI PTS 3.1, MasterCard PayPass, Visa payWave, American Express ExpressPay, and Discover DPAS certified. Any HRPOS tablet, whether Ethernet or Wi-Fi connected, can initiate and perform transactions on any payment terminal.
QR Code Scan for Points
Part of the Free Heartland Guest Mobile App
Most loyalty systems require guests go out of their way to be a part of their favorite restaurants’ loyalty programs. Whether it’s giving the cashier their phone number or having their paper card punched, it can be enough of a hassle to detract customers from the experience.
Scan for Points makes earning points as easy as possible by putting the QR Code on their transaction receipt as a reminder that points are available with a simple scan.
Drive Repeat Business with Loyalty Rewards
Part of the Free Heartland Guest Mobile App
Now guests can keep track of their loyalty points all from an app! Guests earn loyalty points every time they buy from a participating restaurant, with accumulated points turning into rewards as point goals are met.
Customers rank up from Bronze to Silver to Gold the more they spend, and a higher rank means more valuable rewards!
The Guest App eliminates the need for Loyalty Cards
HRPOS has a Bi-Directional Application Programming Interface (API), designed to provide third party integrators direct access to the data to enhance business operations.
Third party integrations provide operators additional functionality needed outside of the core pos system, including:
Accounting and Enterprise Reporting
Inventory, Food Costing & Order Management
Labor Scheduling & Sales Forcasting
Branded Apps & Loyalty Marketing
Delivery Services Integration
Hotel PMS Interface
Digital Menu Boards
Draft Beer Flow Metering System
Tip and Gratuity Management
DVR/NVR Video Surveillance
Digital Menu Boards Integrated to Heartland Restaurant
Menu Item Name changes made in Heartland Restaurant POS are updated to Digital menu Boards
Menu Item Price changes made in Heartland Restaurant POS are updated to Digital menu Boards
Menu Item Description changes made in Heartland Restaurant POS are updated to Digital menu Boards
Why Heartland Restaurant
Heartland POS is an industry leading provider of POS systems for the Hospitality Industry. Heartland Restaurant is unique as one of the only Cloud-Managed POS systems that is Affordable, Not Locked, Out of Scope, iPad Based, Innovative, and Provided by Best in Class Certified Channel Partners for Local Sales and Service.
Heartland Restaurant Cloud Managed POS Suite